Loss Prevention Officer at Home Depot Canada, Lethbridge, Alberta in Lethbridge

Company Overview Home Depot Canada is the leading home improvement retailer in the country, operating more than 180 stores nationwide. With a commitment to providing high‑quality products, expert advice, and exceptional customer service, Home Depot Canada supports the communities it serves through sustainable practices and a focus on employee development. The Lethbridge, Alberta store is a key regional hub, serving a diverse customer base across southern Alberta and offering a dynamic work environment for team members who share a passion for retail excellence and safety. Key Responsibilities For Loss Prevention Officer - Conduct regular patrols of the sales floor, stockroom, and exterior areas to deter theft, vandalism, and other security risks. - Monitor surveillance systems, review video footage, and document incidents in accordance with Home Depot Canada policies and Alberta privacy legislation. - Perform proactive investigations of suspected internal and external theft, including interviewing witnesses, gathering evidence, and preparing detailed incident reports for management and law enforcement. - Collaborate with store leadership, merchandising, and human resources to develop and implement loss‑prevention strategies, such as merchandise placement, signage, and employee training. - Execute controlled entry and exit procedures for high‑value items, including verification of receipts and authorization of special orders. - Respond promptly to alarms, emergencies, and customer safety concerns, providing clear communication and coordination with local police or emergency services when required. - Maintain accurate inventory audits, conduct random spot checks, and reconcile discrepancies to support accurate financial reporting. - Uphold all relevant provincial and federal regulations, including the Alberta Employment Standards Act, Occupational Health and Safety Act, and privacy statutes. Required Qualifications - Minimum high school diploma or equivalent; post‑secondary education in criminal justice, security management, or a related field is an asset. - At least two (2) years of experience in loss prevention, security, or a comparable role within a retail environment. - Valid Alberta Security Guard license (or ability to obtain within 30 days of hire) and a clean criminal record check. - Strong knowledge of Canadian privacy laws, the Criminal Code, and applicable provincial regulations. - Excellent observational skills, attention to detail, and the ability to remain calm under pressure. - Effective written and verbal communication skills, with the ability to produce clear, concise incident reports. - Ability to work a flexible schedule, including evenings, weekends, and holidays, as required by store operations. Desired Skills - Certification in conflict resolution, de‑escalation techniques, or first‑aid/CPR. - Experience using advanced video‑analytics software and electronic article surveillance (EAS) systems. - Proven ability to train and mentor store staff on loss‑prevention best practices. - Strong analytical mindset with proficiency in data‑driven reporting tools. - Bilingual proficiency in English and French is considered a plus. Compensation & Benefits - Competitive annual salary range: $45,000 – $60,000, commensurate with experience and qualifications. - Comprehensive health, dental, and vision coverage for the employee and eligible dependents. - Company‑matched Registered Retirement Savings Plan (RRSP) contributions. - Paid vacation (minimum two weeks) and statutory holidays in accordance with Alberta employment standards. - Employee discount on Home Depot merchandise and access to exclusive training and development programs. - Uniform allowance and required equipment provided at no cost to the employee. How to Apply Interested candidates should visit the Home Depot Canada Careers portal, locate the “Loss Prevention Officer – Lethbridge, AB” posting, and submit an online application including a current résumé and a brief cover letter outlining relevant experience. Applications will be reviewed on a rolling basis; only shortlisted applicants will be contacted for an interview. Home Depot Canada is an equal‑opportunity employer and welcomes applicants from all backgrounds in compliance with Canadian human rights legislation. Qualifications: Retail Management Certificate Skills: Inventory management, Stock replenishment, Merchandising